Privacy Policy

Introduction

At Dog Bowl (dogbowl.co.za), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping address provided during checkout
• Payment Information: Payment details processed securely through our payment processor
• Order Information: Details about your purchases, including products ordered, quantities, and order history
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and deliveries
• Send you promotional materials and updates (if you opt in)
• Improve our website and customer service
• Prevent fraud and ensure security
• Comply with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Courier services for order delivery, payment processors for transactions
• Legal Requirements: When required by law or to protect our rights

All third-party service providers are required to maintain the confidentiality of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Object to processing of your personal information

To exercise these rights, please contact us at hello@dogbowl.co.za.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@dogbowl.co.za.